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, Elizabeth Bell LBJ School of Public Affairs, The University of Texas at Austin , Austin, TX 78712 , USA Corresponding author: elizabethbell012@gmail.com Search for other works by this author on: Oxford Academic James E Wright, II Reubin O’D. Askew School of Public Administration and Policy, Florida State University , Tallahassee, FL 32304 , USA Search for other works by this author on: Oxford Academic Jeongmin Oh Department of Political Science, Arkansas State University , Jonesboro, AR 72401 , USA Search for other works by this author on: Oxford Academic
Journal of Public Administration Research and Theory, Volume 34, Issue 3, July 2024, Pages 432–447, https://doi.org/10.1093/jopart/muae004
Published:
07 February 2024
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Published:
07 February 2024
Corrected and typeset:
05 March 2024
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Elizabeth Bell, James E Wright, Jeongmin Oh, Does administrative burden create racialized policy feedback? How losing access to public benefits impacts beliefs about government, Journal of Public Administration Research and Theory, Volume 34, Issue 3, July 2024, Pages 432–447, https://doi.org/10.1093/jopart/muae004
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Abstract
Public trust and civic predisposition are cornerstones of well-functioning democratic societies, and burdensome citizen-state encounters may undermine positive views of government, especially for racially minoritized clientele. Leveraging insights from policy feedback theory, we argue that administrative burden has the potential to undermine trust in government and civic predisposition through two mechanisms: (1) interpretive effects: burdensome experiences that induce negative emotional responses and (2) resource effects: experiences of losing access to public benefits. In our OLS regression analysis of survey data from applicants for a means-tested public benefit program in the US (n = 2,250), we find that clients who lost access to benefits were significantly less likely to trust government, and these findings were driven by racially minoritized clients rather than White clients. Our findings demonstrate that experiences of administrative burden that result in the loss of public benefits may result in racialized policy feedback, by disproportionately reducing trust in government and civic predisposition for racially minoritized clientele.
© The Author(s) 2024. Published by Oxford University Press on behalf of the Public Management Research Association. All rights reserved. For commercial re-use, please contact reprints@oup.com for reprints and translation rights for reprints. All other permissions can be obtained through our RightsLink service via the Permissions link on the article page on our site—for further information please contact journals.permissions@oup.com.
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